Planning a trip and considering GetYourGuide for tours? Think twice. My personal experience with GetYourGuide was nothing short of a disaster, highlighting serious issues with their customer service and reliability. If you’re looking for a smooth and dependable tour booking experience, you might want to steer clear of this platform, especially if you value clear communication and your time. This review details my frustrating encounter, emphasizing why you should be wary before you Get My Guide or any tour through GetYourGuide.
Passport Problems and Vanishing Tours
The day before my planned day trip from Bodrum to Kos, GetYourGuide requested my passport information. Everything seemed normal until the morning of the tour. The pickup was scheduled before 7 AM at my hotel. I was ready and waiting outside, but nobody showed up. No driver, no guide, no communication whatsoever. It was complete radio silence. Imagine the frustration of waiting and wondering if you’ve been completely forgotten.
Customer Service Chaos and the Endless Wait
After waiting for an hour with no sign of the tour, I started making calls to figure out what was going on. Eventually, I managed to get someone on the phone. But instead of providing immediate assistance, I was bizarrely instructed to text a WhatsApp number for information. Incredibly, that number turned out to be the very same number I had just called! I was already speaking to the person who was telling me to text them!
This already confusing situation escalated when the representative put me on hold. He returned to tell me he was texting me the reason for the cancellation. Why text when we were actively on a phone call? It made absolutely no sense. After pushing for a direct answer over the phone, I finally learned the trip was canceled due to bad weather.
The real issue wasn’t the weather cancellation itself, but the complete lack of proactive communication from GetYourGuide. They didn’t bother to notify customers beforehand. I had to chase them down to even find out my tour was off. This lack of communication is unacceptable and shows a blatant disregard for customer time and plans.
Refund Runaround and Broken Promises
Naturally, I immediately requested a refund. I was initially told it would take 1-7 business days. That timeframe passed with no refund and no email confirmation about the cancellation or refund process. After I followed up, demanding answers, the refund timeframe suddenly shifted to 14 days. This shifting timeline and lack of transparency further eroded any trust I had in GetYourGuide.
Final Verdict: Avoid GetYourGuide
Based on my experience, I strongly advise against using GetYourGuide. The sketchy customer service, the lack of communication regarding cancellations, and the delayed refund process paint a picture of an unreliable and unprofessional platform. If you value your time, your travel plans, and your peace of mind, look for alternative tour booking services. Don’t risk ending up stranded and frustrated like I did. Learn from my mistake and get my guide – and your tours – elsewhere.
