Navigating the digital landscape of university life can be challenging. This guide, specifically tailored for University of Houston Cougars, provides essential information about accessing Wi-Fi, optimizing your connection, and finding IT support. Let’s ensure you’re connected and ready to succeed.
Wireless (Wi-Fi) Network Services
Wi-Fi is readily accessible in all residence halls. Should you encounter any difficulties connecting to the network in your room, please visit uh.edu/housing-support and submit a ticket for assistance.
Getting the Most Out of Wi-Fi: A Cougar’s Optimization Tactics
Maximizing your Wi-Fi performance is crucial for academic success and staying connected. Here’s a breakdown of how to optimize your connection:
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Leverage 802.11ac: Most student housing buildings support the faster 802.11ac standard. Visit uh.edu/improve-wifi and watch the videos to ensure your device is configured to utilize this infrastructure effectively.
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Speed Test Your Connection: Regularly check your internet speed by visiting uh.edu/testmyconnection. If your speeds consistently fall below 5 Mbps, investigate the following settings to optimize your Wi-Fi adapter:
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Disable Power Savings Mode: Many devices throttle or disable Wi-Fi to conserve battery life. To maximize performance, adjust your power settings to prevent this. Look for power management settings in your operating system and ensure Wi-Fi is not being restricted.
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Switch to the 5GHz Wi-Fi Channel: The 2.4GHz frequency is commonly used by various electronic devices, which can lead to wireless interference. Switch your device to the 5GHz channel for a potentially cleaner and faster connection. Access your network connections settings and adjust the channel mode to prefer 5GHz.
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Consider a USB Wi-Fi Adapter: A USB Wi-Fi adapter is a simple and effective way to upgrade your device and achieve faster speeds. UIT recommends the NetGear A6210, which is available at the CougarByte on campus, online stores, and electronics retailers.
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Test Before You Buy: Before investing in a USB Wi-Fi adapter, visit the Tech Commons Support Center to try one out. This will allow you to assess the performance improvement over your existing Wi-Fi connection.
Information Technology Support for Cougars
The University of Houston offers multiple avenues for IT support to address your technical needs. Common requests include general account issues (Cougarnet, Blackboard, etc.), computer troubleshooting, wireless setup assistance, and software access.
IT Support Center staff will be available onsite during Cougar Move-in to provide immediate assistance. You can also reach IT staff through the following channels:
Live Chat: uh.edu/livechat – Monday through Friday, from 8 a.m. to 8 p.m.
Email: [email protected]
Phone: 713-743-1411
In-Person: Tech Commons, located in the basement of M.D. Anderson Library, open every day from 8 a.m. to 8 p.m.
Text UIT at 713.743.1411. This option is available Monday through Friday, from 8 a.m. to 8 p.m.
A Connected Cougar is a Successful Cougar
By following these tips and utilizing the available IT support resources, you can ensure a seamless and productive digital experience throughout your time at the University of Houston. Stay connected, stay informed, and Go Coogs!
