Have you ever dreamed of turning your passion for Disney into a rewarding career? Becoming a tour guide at Disney World, often called a “plaid,” is a coveted role that allows you to share the magic with guests from around the world. While the path isn’t always straightforward, this guide will provide insights into the steps you can take to pursue this exciting opportunity.
Understanding the Role of a Disney World Tour Guide
A Disney World tour guide goes beyond simply leading guests around the parks. They are responsible for creating memorable and magical experiences, providing insider knowledge, and ensuring guests have a seamless and enjoyable visit. This involves navigating crowds, optimizing itineraries, answering questions, and handling unexpected situations with grace and professionalism. As Dave Dixon, founder of Magical Tours, notes, “Families are spending $20,000 to $30,000 on a trip, and it’s my responsibility to ensure they have the best time possible.”
Paths to Becoming a Disney World Tour Guide
There are generally two primary paths to becoming a tour guide at Disney World: working directly for Disney as a Cast Member or working for a third-party tour company.
1. Becoming a Disney Cast Member:
- The Disney College Program: This is a popular entry point for many aspiring Disney professionals. The program offers students and recent graduates the opportunity to live and work at Disney World for a semester or longer. While not all roles in the program are tour guide positions, it provides valuable experience, networking opportunities, and a foot in the door with the company.
- Direct Application: Disney occasionally hires tour guides directly. Keep an eye on the Disney Careers website for open positions. Search for roles like “VIP Tour Guide,” “Guest Experience Guide,” or similar titles. Be prepared to showcase your knowledge of Disney, your exceptional customer service skills, and your ability to handle diverse situations.
2. Working for a Third-Party Tour Company:
- Research Companies: Several independent tour companies specialize in providing guided tours of Disney World. Look for reputable companies with positive reviews and a strong presence in the Orlando area. Dave Dixon’s Magical Tours is an example of such a company.
- Meet the Requirements: Many tour companies require prior experience in the tourism industry, excellent communication skills, and in-depth knowledge of Disney World. Some companies may also require specific certifications or licenses.
Essential Skills and Qualifications
Regardless of the path you choose, certain skills and qualifications are essential for success as a Disney World tour guide:
- Extensive Disney Knowledge: A deep understanding of Disney history, characters, attractions, and current events is crucial. You should be able to answer a wide range of questions and provide insightful information to guests.
- Exceptional Customer Service: Tour guides are the face of Disney, and they must provide exceptional customer service at all times. This includes being friendly, patient, helpful, and able to handle difficult situations with professionalism.
- Communication Skills: Excellent communication skills are essential for effectively communicating with guests of all ages and backgrounds. You should be able to clearly explain information, answer questions, and engage guests in a positive and entertaining way.
- Problem-Solving Skills: Unexpected situations can arise at any time, so tour guides must be able to think on their feet and find creative solutions to problems. This could involve rerouting itineraries, dealing with ride closures, or addressing guest concerns. As Dave Dixon mentions, you always have the choice to be “a problem solver or a vacation wrecker.”
- Physical Stamina: Tour guides spend long hours on their feet, often walking several miles each day. You should be in good physical condition and able to handle the demands of the job.
- Flexibility: The hours for tour guides can be unpredictable, and you may be required to work weekends, holidays, and evenings. You should be flexible and willing to adapt to changing schedules.
The Impact of Technological Changes
The introduction of services like Genie+ and Lightning Lane has dramatically changed the way guests navigate Disney World. While these services aim to improve the guest experience, they also require tour guides to stay up-to-date on the latest changes and strategies. As the FastPass system disappeared, businesses needed to be flexible. The tour guides that are more than just a guide and turn into more of a concierge will always be in demand.
The Challenges and Rewards
Being a Disney World tour guide can be a demanding job, but it can also be incredibly rewarding. The challenges include long hours, difficult guests, and the constant need to stay updated on park changes. However, the rewards include sharing the magic of Disney with others, creating unforgettable experiences, and working in a dynamic and exciting environment.
Even with the challenges, Dave Dixon said there’s still fun to be had. “Some people think I just get paid to go on rides all day, and that’s the furthest thing from the truth. In fact, it can be downright stressful.”
Getting Started on Your Path
Here are some steps you can take to get started on your path to becoming a Disney World tour guide:
- Immerse Yourself in Disney: Watch Disney movies, read Disney books, and visit Disney World as often as possible. The more you know about Disney, the better prepared you will be.
- Develop Your Customer Service Skills: Seek out opportunities to work in customer service roles, such as retail, hospitality, or tourism.
- Gain Experience: Volunteer at local events or organizations to gain experience working with people and providing information.
- Network: Attend Disney-related events and connect with people who work in the industry.
- Stay Informed: Follow Disney news and updates closely so you are always aware of the latest changes.
- Apply and Persevere: Don’t be discouraged if you don’t get the job on your first try. Keep applying, keep learning, and keep improving your skills.
Conclusion
Becoming a tour guide at Disney World requires dedication, passion, and a commitment to providing exceptional guest service. While the path may be challenging, the rewards of sharing the magic of Disney with others are well worth the effort. By developing the necessary skills, gaining relevant experience, and persevering in your efforts, you can turn your dream of working at Disney World into a reality. If you love people, know the parks, and can anticipate needs, you may find yourself the perfect candidate.
