How to Delete My Transit Guide: Troubleshooting Common Transit App Issues

While the Transit app is designed for smooth navigation, you might encounter occasional hiccups. This guide addresses common problems and provides solutions to get you back on track. Importantly, we’ll cover if and How To Delete My Transit Guide data or account information where applicable.

Ticketing Issues

Missing Ticket After Purchase

If your purchased ticket isn’t visible, try these solutions. Unfortunately, there is no option to delete my transit guide tickets directly.

1. Refresh Your Account:

   • Tap the gear icon in the top-left corner of the main screen.

   • Scroll down to find your agency or ticketing operator under “Accounts.”

   • Tap “Refresh account.”

2. Sign Out and Back In:

   • Tap the gear icon.
   • Scroll to “Accounts” and tap “Transit account.”
   • Select “Sign out.”
   • Tap “Sign in or sign up” and follow the steps.

If your ticket is still missing, contact Transit support. Remember, you can’t delete my transit guide ticket data manually.

Ticket Refund Requests

Transit app itself cannot issue refunds. Contact the transit agency directly for refund requests. Duluth, MN – Jackson, WY – San Antonio, TX – Lansing, MI – Lynchburg, VA – Saint John, NB might support refund requests via the app.

Too Many Devices Signed In

This security measure can occur after using a different device, resetting your device, or reinstalling the app. Contact your local transit agency for a “device change credit”. This is not a reason to delete my transit guide application; it’s a security feature.

Accessing Tickets on a New Device

If you are seeing an error message about being signed in on too many devices, contact your local transit agency for assistance. If your local transit agency uses Token Transit, you may need to wait until the end of the activation window or contact the agency.

To access your tickets:

1. Tap the gear icon.

2. Scroll to “Accounts” and tap “Sign in or sign up.”

3. Follow the sign-in steps.

4. Find your tickets in the “Transit fares” section or by tapping the ticket bar.

Missing or Hiding the Ticket Bar

First, verify your agency supports ticketing.

If supported and the ticket bar is missing:

• Ensure your location is set near your agency’s operating area.

• Enable the ticket bar:

  1. Tap the gear icon.

  2. Scroll to “Preferences” and tap “Settings and accessibility.”

  3. Toggle “Show ticket bar” to enable it.

To disable the ticket bar, uncheck the circle next to “Show ticket bar”.

Royale (Subscription) Issues

Missing Royale Subscription After Payment

If you have Royale for free through the community program, please see the Community Subscription section. This often happens after getting a new device, resetting your phone, or reinstalling Transit.

To restore Royale:

1. Ensure you’re logged into the correct Apple ID or Google Play account.

2. Sign in to your Transit account (or create one).

3. Tap the gear icon.

4. Tap the Royale banner.

5. Tap “Restore purchase” at the bottom.

Missing Free Community Subscription

Ensure you’re logged into your Transit account. Community subscriptions expire after one year and require reapplication.

Transit Account Issues

Missing GO Points, Saved Locations, and Pinned Lines

Sign back into your Transit account.

1. Tap the gear icon.

2. Scroll to “Accounts.” Tap “Sign in or sign up” if not connected.

Password Reset Issues

Perform password reset steps on the device with Transit installed.

• Enter your email and select “Forgot your password?“

• Tap “Send email“.

• Open the email on your phone and tap “Reset Password.”

• Follow the steps.

Changing Name or Email Address

Currently, changing your name or email is not possible. Create a new Transit account instead. GO points can be transferred. Contact support before creating the new account. If you were thinking, “I need to delete my transit guide account because of this,” then creating a new one is your solution.

Other Issues

Missing Transit Lines

Ensure all transit modes are enabled.

1. Tap the gear icon.

2. Scroll to “Getting around” and tap “Public transit.”

3. Tap services with an arrow to expand.

4. Ensure services have a green checkmark.

Missing Opposite Direction of a Route

Swipe left/right on the route to see the opposite direction.

Deleting Your Transit Guide Data or Account

While most of the issues above are about troubleshooting, the core question remains: how to delete my transit guide data or account?

As of the last update, the Transit app does not offer a direct “delete account” button. If you wish to remove your data, your options are:

1. Contact Transit Support: The best way to permanently delete my transit guide account is to contact their support team and request account deletion.
2. Create a new account: Create a new transit account with a different email. Transit allows GO points to be transferred from one account to another, so you can transfer those points before creating a new account.
3. Uninstall the App: Deleting the app might not remove all your data, but it prevents further data collection and removes the app from your device.
4. Review Privacy Settings: Check the app’s privacy settings to limit data sharing.

Remember to review Transit’s privacy policy for details on data retention.