How To Guide For Zoom: Mastering Virtual Communication

Zoom has revolutionized how we connect, collaborate, and communicate, especially in an increasingly digital world. This comprehensive How To Guide For Zoom will provide you with a detailed walkthrough of everything you need to know to effectively use this powerful video conferencing tool. Whether you’re a student, professional, or simply someone looking to stay connected, CONDUCT.EDU.VN offers the resources and knowledge to help you navigate the world of Zoom with confidence. Let’s explore video call etiquette, meeting management, and digital communication strategies.

1. Understanding Zoom: An Overview

Zoom is a versatile, cloud-based video conferencing platform that facilitates virtual meetings, webinars, and online collaboration. Its wide array of features makes it a go-to tool for businesses, educational institutions, and individuals seeking to connect remotely. It’s crucial to understand its capabilities to leverage them effectively.

Zoom’s functionality extends beyond basic video calls. It encompasses screen sharing, virtual backgrounds, recording capabilities, and integration with various productivity tools. To fully utilize Zoom, familiarizing yourself with these functions is essential.

1.1. Key Features of Zoom

Zoom is packed with features designed to enhance your virtual meeting experience. Here are some of the most important ones:

HD Video and Audio: High-definition video and audio ensure clear communication, making remote interactions feel more personal.
Screen Sharing: Share your screen to present documents, slideshows, or software demonstrations.
Virtual Backgrounds: Customize your background to maintain privacy or add a professional touch.
Recording: Record meetings for future reference, training, or documentation.
Breakout Rooms: Divide participants into smaller groups for focused discussions and activities.
Polling and Q&A: Engage participants with interactive polls and Q&A sessions.
Whiteboarding: Collaborate in real-time using a digital whiteboard.

1.2. Zoom’s Versatility Across Industries

Zoom’s flexibility makes it suitable for a wide range of industries:

Education: Facilitate online classes, virtual lectures, and student-teacher interactions.
Business: Conduct team meetings, client presentations, and remote collaborations.
Healthcare: Provide telehealth consultations and remote patient monitoring.
Government: Host public forums, virtual town halls, and internal meetings.
Non-profit: Organize fundraising events, board meetings, and volunteer training.

2. Getting Started with Zoom: A Step-by-Step Guide

To begin using Zoom, you’ll need to create an account and download the application. This section provides a detailed, step-by-step guide to get you started on both desktop and mobile platforms.

2.1. Creating a Zoom Account

Follow these steps to create your Zoom account:

2.1.1. For Desktop

Visit the Zoom Website: Go to the Zoom website.
Sign Up: Click the “Sign Up, It’s Free” button in the top right corner.

3. Enter Your Date of Birth: Provide your birth date for verification purposes.
4. Enter Your Email Address: Enter your work email address for professional use or use a personal email.
5. Confirmation Email: Check your email for a confirmation link from Zoom.

6. Activate Your Account: Click the link in the email to activate your Zoom account.
7. Set Your Password: Create a strong password for your account.

2.1.2. For Mobile

Download the App: Download the Zoom app from the App Store (iOS) or Google Play Store (Android).
Open the App: Launch the Zoom app on your device.
Sign Up: Tap the “Sign Up” button.
Enter Your Information: Provide your email address, first name, and last name.
Confirmation Email: Check your email for a confirmation link from Zoom.
Activate Your Account: Tap the link in the email to activate your Zoom account.
Set Your Password: Create a strong password for your account.

2.2. Downloading and Installing Zoom

Once your account is set up, download and install the Zoom application for seamless access.

2.2.1. For Desktop

Download the Zoom Client: Go to the Zoom Download Center.
Download for Meetings: Click the “Download” button under “Zoom Client for Meetings.”
Install the Application: Open the downloaded file and follow the installation instructions.

2.2.2. For Mobile

Download the App: Download the Zoom app from the App Store (iOS) or Google Play Store (Android).
Install Automatically: The app will install automatically on your device.

2.3. Logging In to Zoom

After installation, log in to your Zoom account to access its features.

2.3.1. For Desktop

Open the Zoom Application: Launch the Zoom application on your computer.
Sign In: Click the “Sign In” button.
Enter Your Credentials: Enter your email address and password.
Stay Signed In: Check the “Keep me signed in” box for convenience.
Click Sign In: Click the “Sign In” button to access your account.

2.3.2. For Mobile

Open the Zoom App: Launch the Zoom app on your device.
Sign In: Tap the “Sign In” button.
Enter Your Credentials: Enter your email address and password.
Stay Signed In: Check the “Keep me signed in” box for quick access.
Tap Sign In: Tap the “Sign In” button to access your account.

3. Hosting a Zoom Meeting: A Detailed Guide

Hosting a Zoom meeting involves several steps, from starting the meeting to inviting participants. This section provides a comprehensive guide to help you host meetings effectively.

3.1. Starting a Zoom Meeting

3.1.1. For Desktop

Open the Zoom Application: Launch the Zoom application on your computer.

2. Click “New Meeting”: Click the “New Meeting” icon to start an instant meeting.
3. Adjust Settings: Configure your audio and video settings as needed.
4. Start the Meeting: Click the “Start Video” button to begin the meeting.

3.1.2. For Mobile

Open the Zoom App: Launch the Zoom app on your device.
Tap “New Meeting”: Tap the “New Meeting” icon to start an instant meeting.
Adjust Settings: Configure your audio and video settings as needed.
Start the Meeting: Tap the “Start Meeting” button to begin the meeting.

3.2. Inviting Participants to a Zoom Meeting

3.2.1. For Desktop

Start a New Meeting: Begin a new meeting on the Zoom desktop app.

2. Click “Invite”: In the meeting window, click the “Invite” button in the toolbar at the bottom.

3. Copy Invitation Link: Choose to “Copy URL” or “Copy Invitation” to share via text, email, or messaging apps.

4. Email Invitation: Alternatively, email the meeting details directly through your preferred email client via the Zoom app.

3.2.2. For Mobile

Start a Meeting: Once the meeting starts, tap the “Participants” icon in the toolbar at the bottom of your screen to add and manage participants.
Tap “Invite”: In the Participants window, tap on the “Invite” option at the bottom left.
Share Meeting Details: Share your meeting details via various communication platforms, including text, email, and messaging apps on your smartphone.

3.3. Managing Participants During a Zoom Meeting

Effective meeting management is crucial for productive discussions.

3.3.1. Muting and Unmuting Participants

Mute All: Click “Manage Participants” and select “Mute All” to silence all participants.
Mute Individual: Hover over a participant’s name, click “Mute,” and ask them to unmute themselves when they want to speak.
Unmute Individual: Click “Unmute” next to a participant’s name to allow them to speak.

3.3.2. Removing Participants

Remove Participant: Hover over a participant’s name, click “More,” and select “Remove” to remove them from the meeting.

3.3.3. Locking the Meeting

Lock Meeting: Click “Security” and select “Lock Meeting” to prevent new participants from joining, ensuring a private and focused discussion.

3.4. Sharing Your Screen During a Zoom Meeting

Screen sharing is a valuable tool for presentations and collaborations.

3.4.1. Initiating Screen Sharing

Click “Share Screen”: Click the “Share Screen” icon in the toolbar at the bottom.
Select What to Share: Choose to share a specific application, a whiteboard, or your entire screen.
Start Sharing: Click “Share” to begin sharing your selected content.

3.4.2. Advanced Sharing Options

Advanced Tab: Click the “Advanced” tab to share a portion of your screen, computer sound, or content from a second camera.
Share Computer Sound: Check “Share sound” to include audio when sharing a video or presentation.
Optimize for Video Clip: Check “Optimize for video clip” to ensure smooth playback of videos.

3.5. Recording a Zoom Meeting

Recording meetings allows you to document important discussions and share them with those who couldn’t attend.

3.5.1. Starting a Recording

Click “Record”: In the Zoom toolbar, click the “Record” icon.
Choose Recording Location: Select “Record on this Computer” or “Record to the Cloud.”
Recording Indicator: All meeting members will see the word “Recording” in red at the top of the screen.

3.5.2. Managing the Recording

Pause or Stop Recording: Click “Pause/Stop Recording” to manage the recording.
End Meeting to Stop Recording: Alternatively, end the meeting to automatically stop the recording.
Access Recording: After the meeting, Zoom converts the recording to MP4 format and stores it in your preferred location for easy access.

3.6. Ending a Zoom Meeting

3.6.1. Ending the Meeting for All Participants

Click “End”: Click the “End” button in the bottom right corner.
End Meeting for All: Select “End Meeting for All” to end the meeting for all participants.

3.6.2. Leaving the Meeting as Host

Click “End”: Click the “End” button in the bottom right corner.
Leave Meeting: Select “Leave Meeting” to exit the meeting while allowing other participants to continue.

4. Joining a Zoom Meeting: A Simple Guide

Joining a Zoom meeting is straightforward, whether you’re using a meeting link or ID.

4.1. Joining with a Meeting Link

Click the Link: If you have a meeting link, simply click on it or paste it into your web browser to join the meeting.

4.2. Joining with a Meeting ID

Open the Zoom App: Launch the Zoom app on your device.
Click “Join”: Click the “Join” icon.
Enter Meeting ID: Paste the Meeting ID in the box provided.
Enter Your Name: Add your display name for the meeting.
Click “Join”: Click the “Join” button to enter the meeting.

5. Scheduling a Zoom Meeting: Planning Ahead

Scheduling meetings in advance helps ensure that participants are aware and prepared.

5.1. Scheduling a Meeting on Desktop

Open the Zoom App: Launch the Zoom app on your computer.
Click “Schedule”: Click the blue “Schedule” button (calendar icon).

3. Enter Meeting Details: Enter the meeting topic, date, time, and other settings in the Schedule Meeting pop-up window.
4. Adjust Privacy Settings: Set privacy and access settings, including generating a meeting password to prevent unauthorized access.
5. Schedule: Once you’ve adjusted preferences, click on the “Schedule” button at the bottom right of the screen.

5.2. Scheduling a Meeting on Mobile

Open the Zoom App: Launch the Zoom app on your device.
Go to “Meet & Chat”: Go to the Meet & Chat homepage and click on the “Schedule” button.
Enter Meeting Details: Enter the meeting name, date, and time.
Click “Done”: Click “Done” to save the settings.
Add to Calendar: Zoom will redirect you or open another form for adding the event to your preferred calendar.
Enter Details: Enter details like participant names and set notifications in your calendar event, then tap “Done.”

6. Zoom Additional Features: Elevating Your Experience

Zoom offers a variety of additional features to enhance your virtual meetings.

6.1. Zoom Phone: VoIP for Seamless Communication

Zoom Phone utilizes Voice over Internet Protocol (VoIP) to facilitate calls over the cloud. This feature offers functionalities similar to traditional phone calls but hosted over the internet.

6.1.1. Key Features of Zoom Phone

Integration with CRMs: Seamless integration with Customer Relationship Management (CRM) systems like Salesforce.
Call Conferencing and Delegation: Features for call conferencing and delegation to manage communications effectively.
Call Recording and Voicemail: Options for call recording and voicemail to ensure no important information is missed.

6.1.2. Availability and Pricing

Zoom Phone is available as a separate purchase and is not included in the standard pricing plans. Prices start at $10 per user per month and require at least one paid licensed host.

6.2. Zoom Rooms: Dedicated Virtual Conference Spaces

Zoom Rooms are virtual conference rooms accessible only to specific members, ideal for secure and focused meetings.

6.2.1. Features of Zoom Rooms

One-Touch Sharing and Conferencing: Easy one-touch options for sharing and conferencing.
Multiple Whiteboards: Support for up to 12 whiteboards at a time for collaborative brainstorming.
Digital Signage/Display: Digital signage display around an office to keep everyone informed.

6.2.2. Hardware and Pricing

Zoom Rooms typically require additional hardware, such as multiple webcams, connectors, and monitors. Like Zoom Phone, Rooms are not available in the standard pricing plans and must be purchased separately at $49 per room per month.

6.3. Breakout Rooms: Facilitating Small Group Discussions

Breakout Rooms allow you to divide meeting participants into smaller groups for focused discussions and activities.

6.3.1. Creating Breakout Rooms

Click “Breakout Rooms”: Click the “Breakout Rooms” icon in the toolbar.
Assign Participants: Choose to automatically or manually assign participants to breakout rooms.
Set Number of Rooms: Specify the number of breakout rooms you want to create.
Create Rooms: Click “Create Rooms” to proceed.

6.3.2. Managing Breakout Rooms

Open All Rooms: Click “Open All Rooms” to start the breakout sessions.
Join Room: Join individual breakout rooms to monitor discussions.
Broadcast Message: Send announcements to all breakout rooms.
Close All Rooms: Click “Close All Rooms” to bring participants back to the main meeting.

6.4. Polling and Q&A: Engaging Participants

Polling and Q&A features help engage participants and gather feedback during meetings.

6.4.1. Creating Polls

Click “Polling”: Click the “Polling” icon in the toolbar.
Add Questions: Add your poll questions and answer options.
Launch Poll: Click “Launch Polling” to start the poll.

6.4.2. Conducting Q&A Sessions

Enable Q&A: Enable the Q&A feature in the meeting settings.
Answer Questions: Address questions submitted by participants during the meeting.
Answer Live or Type Answer: Choose to answer questions live or provide written responses.

7. Zoom Pricing Plans: Choosing the Right Option

Zoom offers various pricing plans to accommodate different needs.

7.1. Overview of Zoom Pricing Plans

Basic (Free):
- Host up to 100 participants
- Unlimited one-on-one meetings
- Video conferencing and screen sharing
- Local recording
- Scheduling via Chrome extensions
Pro ($12.49/month per host):
- All “Basic” features
- Usage reports
- 5 GB cloud storage
Business ($18.32/month per host):
- All “Pro” features
- Supports up to 300 participants
- Admin dashboard
Enterprise (Contact Zoom for Pricing):
- All “Business” features
- Supports up to 1000 participants
- Unlimited cloud storage

7.2. Selecting the Appropriate Plan

Consider your specific requirements when choosing a Zoom plan. The Basic plan is suitable for personal use, while Pro and Business plans are better suited for professional and business needs. The Enterprise plan is designed for large organizations.

8. Best Practices for Effective Zoom Meetings: Ensuring Success

To ensure your Zoom meetings are productive and efficient, follow these best practices.

8.1. Pre-Meeting Preparations

Set an Agenda: Prepare a clear agenda to keep the meeting focused.
Send Meeting Invitations in Advance: Provide participants with ample notice.
Test Your Equipment: Check your audio and video equipment before the meeting.

8.2. During the Meeting

Start on Time: Begin the meeting promptly to respect everyone’s time.
Encourage Participation: Create an inclusive environment that encourages active participation.
Stay on Topic: Keep the discussion focused on the agenda.
Use Visual Aids: Utilize screen sharing and presentations to enhance engagement.
Manage Time Effectively: Allocate specific time slots for each topic.

8.3. Post-Meeting Follow-Up

Share Meeting Recording: Provide the meeting recording to participants for reference.
Send Meeting Summary: Distribute a summary of key discussion points and action items.
Follow Up on Action Items: Ensure that all assigned tasks are completed promptly.

9. Addressing Common Zoom Issues: Troubleshooting Tips

Even with careful preparation, technical issues can arise during Zoom meetings. Here are some common problems and their solutions.

9.1. Audio and Video Problems

Check Your Microphone and Camera: Ensure that your microphone and camera are properly connected and selected in Zoom settings.
Test Your Audio and Video: Use Zoom’s test feature to verify that your audio and video are working correctly.
Adjust Your Internet Connection: A stable internet connection is essential for clear audio and video.
Close Unnecessary Applications: Close other applications that may be using your microphone or camera.

9.2. Connection Issues

Restart Your Router: Reset your router to refresh your internet connection.
Move Closer to Your Router: Reduce the distance between your device and the router for a stronger signal.
Use a Wired Connection: Connect your device directly to the router using an Ethernet cable for a more stable connection.
Disable VPN: Temporarily disable your VPN to see if it’s affecting your connection.

9.3. Screen Sharing Problems

Grant Zoom Permission: Ensure that Zoom has the necessary permissions to share your screen in your operating system settings.
Close Unnecessary Applications: Close other applications that may be interfering with screen sharing.
Update Zoom: Ensure that you are using the latest version of Zoom, as updates often include bug fixes and performance improvements.

10. Etiquette for Zoom Meetings: Maintaining Professionalism

Professional etiquette is crucial for successful Zoom meetings.

10.1. Before the Meeting

Dress Appropriately: Wear professional attire to convey a respectful image.
Choose a Quiet Location: Select a quiet environment free from distractions.
Test Your Equipment: Ensure that your audio and video equipment are working correctly.

10.2. During the Meeting

Mute Your Microphone: Mute your microphone when you’re not speaking to minimize background noise.
Use the Raise Hand Feature: Use the raise hand feature to indicate that you want to speak.
Be Respectful: Listen attentively and avoid interrupting others.
Use the Chat Function: Use the chat function to share links and resources.
Avoid Multitasking: Focus on the meeting and avoid multitasking.

10.3. After the Meeting

Follow Up on Action Items: Ensure that all assigned tasks are completed promptly.
Provide Feedback: Offer constructive feedback to improve future meetings.

11. Tracking Attendance in Zoom

Tracking attendance is crucial for monitoring participation and engagement in Zoom meetings.

11.1. Accessing Attendance Reports

Log In to the Zoom Web Portal: Log in to your account on the Zoom web portal.
Go to Reports: In the left panel, click on Reports. If you are an admin, the Reports link will be available under the Account Management link in the same panel.
Select Usage Reports: Go to Usage Reports and select Usage. All your previous Zoom meetings will be listed here.

11.2. Generating Meeting Participant Reports

Select the Date: Select the date and click Search.
Click on Participants: Click on the Participants link to generate a Meeting Participants report.

11.3. Information Included in the Report

The Meeting Participants report will show the following information:

Meeting participants
Their joining time
Their leaving time
Their meeting duration

11.4. Exporting the Report

Export the report in CSV format for further analysis and record-keeping.

12. Security Considerations for Zoom Meetings

Security is paramount when using Zoom for virtual meetings.

12.1. Securing Your Zoom Meetings

Use a Meeting Password: Require a password for all meetings to prevent unauthorized access.
Enable the Waiting Room: Use the waiting room feature to screen participants before they join the meeting.
Lock the Meeting: Lock the meeting once all participants have joined to prevent new attendees from entering.
Remove Disruptive Participants: Remove any participants who are disruptive or unauthorized.
Disable Screen Sharing for Participants: Restrict screen sharing to the host to prevent unauthorized content from being displayed.

12.2. Privacy Settings

Review Your Privacy Settings: Regularly review your Zoom privacy settings to ensure they align with your preferences.
Limit Personal Information: Avoid sharing sensitive personal information during meetings.
Be Cautious of Phishing Scams: Be wary of phishing emails or messages requesting your Zoom login credentials.

12.3. Compliance with Regulations

Comply with Data Protection Laws: Ensure that your use of Zoom complies with relevant data protection laws, such as GDPR and CCPA.
Obtain Consent for Recording: Obtain consent from all participants before recording a meeting.
Use End-to-End Encryption: Enable end-to-end encryption for enhanced security.

13. Zoom and Accessibility: Ensuring Inclusivity

Accessibility is essential for ensuring that Zoom meetings are inclusive for all participants.

13.1. Accessibility Features in Zoom

Closed Captioning: Enable closed captioning to provide text transcripts of spoken words.
Keyboard Shortcuts: Use keyboard shortcuts to navigate Zoom more easily.
Screen Reader Compatibility: Ensure that Zoom is compatible with screen readers for visually impaired users.
Live Transcription: Use the live transcription feature to generate real-time transcripts of the meeting.

13.2. Best Practices for Accessible Meetings

Provide Transcripts: Provide transcripts of meetings for participants who may need them.
Use Clear and Concise Language: Use clear and concise language to ensure that everyone can understand the content.
Describe Visual Content: Describe visual content for participants who are visually impaired.
Allow Extra Time: Allow extra time for participants who may need it.

13.3. Resources for Accessibility

Zoom Accessibility Guide: Consult Zoom’s accessibility guide for detailed information on accessibility features and best practices.
Web Accessibility Initiative (WAI): Refer to the Web Accessibility Initiative (WAI) for guidelines on creating accessible web content.
Section 508 Standards: Comply with Section 508 standards for electronic and information technology accessibility.

14. Integrating Zoom with Other Tools: Enhancing Productivity

Zoom integrates with various tools to enhance productivity and streamline workflows.

14.1. Integration with Calendar Applications

Google Calendar: Integrate Zoom with Google Calendar to schedule meetings and send invitations directly from your calendar.
Outlook Calendar: Integrate Zoom with Outlook Calendar for seamless meeting scheduling and management.

14.2. Integration with Collaboration Platforms

Slack: Integrate Zoom with Slack for quick access to meetings and easy sharing of meeting links.
Microsoft Teams: Integrate Zoom with Microsoft Teams for a unified communication and collaboration experience.

14.3. Integration with CRM Systems

Salesforce: Integrate Zoom with Salesforce to streamline sales meetings and track customer interactions.
HubSpot: Integrate Zoom with HubSpot for efficient lead management and customer engagement.

14.4. Integration with Learning Management Systems (LMS)

Canvas: Integrate Zoom with Canvas to facilitate online classes and virtual lectures.
Blackboard: Integrate Zoom with Blackboard for a seamless online learning experience.

15. Staying Updated with Zoom: Continuous Learning

Zoom is continuously evolving, with new features and updates being released regularly.

15.1. Following Zoom Updates

Zoom Blog: Subscribe to the Zoom blog to stay informed about the latest news, features, and updates.
Zoom Release Notes: Review Zoom’s release notes to understand the changes included in each update.
Zoom Social Media: Follow Zoom on social media platforms like Twitter, LinkedIn, and Facebook for timely updates and announcements.

15.2. Participating in Zoom Training

Zoom Help Center: Access Zoom’s help center for detailed tutorials, FAQs, and troubleshooting tips.
Zoom Webinars: Attend Zoom webinars to learn about advanced features and best practices.
Third-Party Training: Consider participating in third-party training courses to deepen your understanding of Zoom.

15.3. Engaging with the Zoom Community

Zoom Community Forum: Join the Zoom community forum to connect with other users, ask questions, and share your experiences.
Zoom User Groups: Participate in Zoom user groups to network with local users and learn from their insights.
Zoom Events: Attend Zoom events to meet with Zoom experts and learn about the latest trends in virtual communication.

16. Zoom FAQs: Addressing Common Questions

16.1. Is Zoom Free?

Basic licenses for Zoom are free. All you need to start using Zoom is sign up for an account and download the application from Zoom’s website.

16.2. Is My Privacy Protected on Zoom Calls?

As one of its primary goals, Zoom complies with global privacy frameworks in an effort to keep you, your calls, and all of your information as safe as possible.

16.3. Can I Host a Webinar on Zoom?

Absolutely! However, you’ll need a webinar license, which is different and costs more than the free basic license. You can upgrade your license through your account’s billing settings.

16.4. Can I Record My Zoom Meetings?

Zoom hosts can record locally to their computer unless the recording feature has been disabled by their account owner or admin. Hosts who are licensed also have the option of recording in both local mode and through cloud storage with just one simple click.

16.5. How Do I Change My Virtual Background?

To change your virtual background, go to Zoom settings, select “Background & Filters,” and choose a pre-loaded background or upload your own.

16.6. How Do I Mute My Microphone?

To mute your microphone, click the microphone icon in the meeting toolbar.

16.7. How Do I Share My Screen?

To share your screen, click the “Share Screen” icon in the meeting toolbar and select the application or screen you want to share.

16.8. How Do I Invite Participants to a Meeting?

To invite participants, click the “Invite” button in the meeting toolbar and choose to copy the invitation link or send an email invitation.

16.9. How Do I Schedule a Meeting?

To schedule a meeting, click the “Schedule” button in the Zoom application and enter the meeting details.

16.10. How Do I Track Attendance?

To track attendance, access the usage reports in the Zoom web portal and generate a meeting participant report.

17. Conclusion: Mastering Zoom for Effective Communication

Zoom has become an indispensable tool for remote communication, collaboration, and learning. By understanding its features, following best practices, and staying updated with the latest updates, you can master Zoom and use it effectively to connect with others, achieve your goals, and enhance your productivity. CONDUCT.EDU.VN is dedicated to providing you with the resources and guidance you need to navigate the digital landscape with confidence.

Remember, effective communication goes beyond technical skills. It involves understanding etiquette, ensuring inclusivity, and continuously improving your skills. Whether you’re conducting business meetings, online classes, or virtual social gatherings, Zoom can help you create meaningful and productive interactions.

For more information and resources on ethical conduct and communication strategies, visit CONDUCT.EDU.VN at 100 Ethics Plaza, Guideline City, CA 90210, United States. Contact us via WhatsApp at +1 (707) 555-1234, or visit our website at conduct.edu.vn. Our team is here to help you navigate