How to Reset Your Accu-Chek Guide: A Comprehensive Guide

Accu-Chek meters are vital tools for managing diabetes, providing essential blood glucose readings. However, like any electronic device, they can sometimes encounter issues requiring a reset. This guide provides a step-by-step process for resetting various Accu-Chek models, ensuring accurate and reliable results.

Understanding the Need for a Reset

Before diving into the “how-to,” it’s important to understand why you might need to reset your Accu-Chek device. Common reasons include:

• Inaccurate Readings: If you suspect your meter is providing incorrect blood glucose levels.
• Error Messages: Persistent error messages that prevent normal operation.
• Software Glitches: Occasional software malfunctions that disrupt functionality.

This guide covers the reset procedure for different Accu-Chek models, including the Accu-Chek Guide, Accu-Chek Guide Link, Accu-Chek Guide Me, Accu-Chek Aviva, and Accu-Chek Nano. Always consult your device’s user manual for specific instructions related to your model.

Resetting Your Accu-Chek Meter: Step-by-Step Guides

Please note that a true “reset” in the sense of restoring to factory settings isn’t typically available on Accu-Chek meters. The following steps outline how to perform control tests and troubleshoot common issues that might seem like a need for a reset.

1. Control Solution Testing: The First Step

The primary method for verifying accuracy and addressing potential issues with Accu-Chek meters involves using control solutions. This process helps ensure the meter and test strips are working correctly.

General Procedure for Most Accu-Chek Models (Guide, Guide Link, Guide Me, Aviva, Nano):

1. Check Expiration Dates: Verify the “Use By” date on both the test strip container and the control solution bottles. Do not use expired materials. Control solutions typically expire three months after opening.

2. Prepare the Control Solution: Remove the cap from the control solution bottle. Wipe the tip with a clean tissue and discard the first drop.

3. Insert Test Strip: Insert the metallic end of a new test strip into the meter. The meter should power on automatically. Place the meter on a flat surface.

4. Apply Control Solution: Apply a small drop of either Level 1 or Level 2 control solution to the yellow edge (or front edge, depending on the model) of the test strip. Avoid placing the solution on top of the strip.

5. Read the Result: The meter will analyze the solution and display a control result.

6. Compare with Range: Compare the control result with the acceptable range printed on the test strip container label.

   • Within Range: If the result is within the specified range, the system is functioning correctly.
   • Out of Range: If the result is outside the range, consult the troubleshooting section below.

7. Clean Up: Wipe the tip of the control solution bottle with a tissue and securely recap it.

Alt: Inserting an Accu-Chek Guide test strip into the meter to prepare for a control solution test, highlighting the correct orientation.

Specific Instructions for Different Models:

• Accu-Chek Guide and Guide Link: After the control result appears, use the up or down arrows to select the control level you tested (Level 1 or Level 2). Press OK. The meter will display “Within range” or “Out of range” with a checkmark or “X,” respectively.

• Accu-Chek Guide Me: After applying the control solution, the meter will display a flashing blood drop. Touch the drop to the yellow edge of the test strip. The control result and a flashing L1 or L2 will appear. Use the left or right arrow buttons to select the correct level. Press and release the power button. The meter will display “OK” or “Err” based on the result.

• Accu-Chek Aviva: Ensure the control bottle symbol and a flashing “L” appear on the display with your control result. If not, an error has occurred, and the test should be repeated with a new test strip.

• Accu-Chek Nano: The control result and “OK” will alternate on the display if the result is in range. If the result is out of range, the control result and “Err” will alternate.

2. Troubleshooting Steps if Control Solution is Out of Range

If the control solution test results are consistently out of range, consider the following troubleshooting steps:

1. Verify Control Solution and Test Strip Integrity:

   • Ensure the control solution and test strips are not expired.
   • Confirm the control solution bottle is properly sealed when not in use.
   • Make sure the test strips are stored in their original container with the lid tightly closed.

2. Repeat the Control Test: Repeat the control test using a new test strip and a fresh drop of control solution.

3. Clean the Meter: Gently clean the meter’s test strip port with a dry, lint-free cloth.

   Alt: Cleaning the Accu-Chek meter test strip port with a dry, lint-free cloth to ensure accurate readings during a control solution test.

4. Environmental Factors: Ensure the meter is used within its specified operating temperature and humidity range. Extreme temperatures or humidity can affect test results.

5. Contact Customer Support: If the issue persists after performing these checks, contact Accu-Chek customer support for further assistance. There might be an underlying issue with the meter that requires professional attention.

3. General Maintenance and Best Practices

• Regular Cleaning: Clean your Accu-Chek meter regularly as recommended in the user manual.

• Proper Storage: Store the meter and test strips in a cool, dry place, away from direct sunlight and extreme temperatures.

• Handle Test Strips Carefully: Avoid touching the test area of the test strip.

• User Manual Consultation: Always refer to the user manual specific to your Accu-Chek model for detailed instructions and troubleshooting tips.

Important Considerations

• Accuracy is Paramount: Never rely on a faulty meter for critical health decisions. If you suspect inaccuracies, consult your healthcare provider immediately.
• Professional Guidance: This guide is intended for informational purposes only and should not replace professional medical advice.

Conclusion

While Accu-Chek meters don’t typically have a traditional “reset” button, performing control solution tests and following the troubleshooting steps outlined in this guide can resolve many common issues. Regular maintenance and adherence to best practices will contribute to the accuracy and longevity of your Accu-Chek device, ultimately supporting effective diabetes management. Remember to always consult your device’s user manual and seek professional medical advice when needed.