Service Electric Channel Guide: Your Enhanced TV Viewing Experience

Discover the newly updated Service Electric Channel Guide, designed to elevate your TV viewing experience with a fresh, intuitive interface and enhanced features. Navigate effortlessly and find your favorite programs faster than ever before!

A Fresh Look for Your On-Screen Program Guide

Get ready to enjoy a more streamlined and visually appealing on-screen program guide. We’ve kept all the features you love and enhanced them with a sleek, modern design, making it easier and more enjoyable to navigate your TV options.

This updated service electric channel guide is rolling out to your converter box between October and November. Prepare for a seamless transition to a better way to browse and discover content.

Enhanced TV Listings and Program Information

Explore a redesigned full-screen grid that displays more channels and program details at a glance. Finding what to watch has never been simpler with our improved service electric channel guide.

Advanced Search Capabilities

Quickly pinpoint the programs you’re looking for with our powerful search function. Search by title or keyword, or filter by categories like Movies, Sports, and Kids programs, ensuring you never miss out on your preferred entertainment.

Seamless Access to On Demand Content

Dive into a vast library of blockbuster movies, classic TV shows, and more with On Demand. Watch what you want, when you want. Subscribers to premium networks will also enjoy automatic access to their extensive On Demand libraries through the service electric channel guide.

Frequently Asked Questions About Your New Channel Guide

Why is the service electric channel guide being updated?

To provide you with the best possible viewing experience, we are upgrading our channel guide. The manufacturer of our current guide no longer supports its version, necessitating an upgrade to the latest, feature-rich version. This update brings a refreshed user interface and advanced functionalities, including an improved TV listings grid and an HD auto-tune feature, all within your service electric channel guide.

How will I know when my channel guide is upgrading?

While we cannot provide an exact upgrade date, all converter boxes will be updated between October and November. The new service electric channel guide will automatically appear when you turn on your TV after the upgrade is complete in your area.

Will this new channel guide affect my service rate?

No, there are absolutely no additional charges associated with the service electric channel guide upgrade. This enhanced experience comes at no extra cost to you.

Will my DVR recordings be affected by the upgrade?

Rest assured, all your existing DVR recordings will remain intact and accessible after the service electric channel guide upgrade. You won’t lose any of your saved content.

Why has the Caller ID display on TV changed?

The presentation of Caller ID has been updated in this new version of the service electric channel guide. While the name and number of incoming callers will still be displayed on your TV screen, the call history log feature is no longer available in this updated guide.

Is it possible to customize the guide’s color scheme?

Yes! Personalize your viewing experience by customizing the theme and colors of your service electric channel guide. Simply use your remote to navigate to Menu/Home/Setup/Guide Colors Setup and choose from four available themes to suit your preferences.

How many channels are displayed at once in the new guide?

The new widescreen design of the service electric channel guide allows you to view six channels simultaneously, an improvement from the previous version which displayed four. This expanded view makes browsing even more efficient.

Can I disable the HD auto-tune feature?

Yes, you have the option to disable the auto-tune feature within the service electric channel guide. Use your remote to navigate to Setup/Guide Setup/Tune for HDTV and toggle the setting to “No” if you prefer not to use this feature.

Is it possible to increase the font size in the new guide?

Yes, if you need a larger font size for better readability, you can adjust this setting within the service electric channel guide. Using your remote, go to Menu/Home/Setup/Guide Setup/TV Type: SD TV (Tube) to enlarge the font.

Getting Familiar with Your i-Guide

The i-Guide is your essential tool for quickly finding and enjoying your favorite television programs. Your remote control is the key to unlocking all the features of the i-Guide, including Time-Based Listings, DVR controls, Search, Parental Controls, and much more within your service electric channel guide.

“What’s On” – Exploring TV Listings by Time or Channel

Easily see what’s currently airing or coming up next:

Press the GUIDE button on your remote to instantly view the program grid for the current time using your service electric channel guide.
Press GUIDE again to switch to Listings By Channel for a different browsing perspective.
Use the arrow keys on your remote to navigate through the listings and highlight a program. Quick program information will appear in the upper left corner of the service electric channel guide.
Program listings are conveniently color-coded by genre:
- Purple: Movies
- Green: Sports
- Light Blue: Kids’ Programs
Press the INFO button on your remote for detailed information about any highlighted program within the service electric channel guide.
Press OK/SELECT to tune directly to the selected channel or to schedule a recording for a future show.

Quick Menu – Fast Access to DVR, HD, Search, and More

The Quick Menu provides shortcuts to the most frequently used features of your digital cable service, all within your service electric channel guide:

Press the MENU button on your remote.
Use the right/left arrow keys to highlight icons for quick access to DVR functions, HD channels, Search capabilities, and more.

Main Menu – Your Gateway to All Guide Features

For comprehensive control and access to all features, utilize the Main Menu within your service electric channel guide:

Press the MENU button on your remote twice to access the Main Menu.
From here, you can navigate to all guide features, Setup options, Premium channels, Digital Music, Messages, and Local Weather information.

Flip Bar & Program Info – Quick Program Overviews

Get instant program details without leaving your current channel using the service electric channel guide:

Press the INFO button on your remote once to bring up the Flip Bar. This provides a brief, two-line program description, rating information, and more.
Press the INFO button again to access the complete Program Info screen for even more details.
Utilize the Action Icons on the Program Info screen to easily set Recordings, Reminders, Favorites, and Parental Controls.

Quick Access to On Demand – Explore and Watch Instantly

Access On Demand content directly from the Flip Bar within your service electric channel guide:

Press the INFO button on your remote to open the Flip Bar.
If an On Demand network is available for the current program, simply select the ‘On Demand’ button and press OK/Select to tune directly to On Demand and explore available content.

Favorites – Personalize Your Channel Lineup

Create custom lists of your preferred channels for quicker access using the service electric channel guide:

To add the channel you are currently watching to your Favorites, press the INFO button on your remote.
Select the heart icon and follow the on-screen prompts to add the channel to your favorites within the service electric channel guide.
If you haven’t set up a Favorites List yet, simply follow the on-screen instructions to name your list and manage your favorite channels. You can create up to five different Favorites lists.

Parental Controls – Manage Viewing for Your Family

Take control of what your family watches with robust Parental Controls in the service electric channel guide:

Highlight the Lock icon, accessible from the Quick Menu or any Program Info screen.
Enter your unique 4-digit PIN to access parental control settings.
You can lock programs based on:
- TV or movie ratings
- TV content ratings
- Specific channels
- Time restrictions
- You can also choose to hide Adult titles completely.

Effortlessly Search for Your Favorite Shows

The service electric channel guide simplifies finding exactly what you want to watch. Search for specific titles, browse by category, or even view a list of HD channels – discovering your next favorite show is easy and intuitive.

General Search – Find Programs Quickly

Access the Search Menu to begin your content discovery within the service electric channel guide:

Access the Search Menu from either the Quick Menu or Main Menu.
Search by category, including Movies, Sports, or Kids programs, or explore HD or Pay-Per-View (PPV) listings.
Title Search allows you to use a virtual keyboard to search for a specific program title.
You can even save your frequently used searches for even faster access in the future.

Saving Search Results – Quick Access to Future Searches

Save time by saving your favorite searches in the service electric channel guide:

From the Title Search results screen, simply highlight Save Search.
Access your Saved Searches anytime from the Search Menu to quickly run the search again and see the latest results.

DVR – Control Live TV and Build Your Personal Video Library

Unlock the full potential of your DVR with the service electric channel guide to control live TV, schedule recordings, and create a personalized video library of your favorite shows and movies.

Control Live TV – Pause, Rewind, and More

Take command of live television with easy-to-use DVR controls within the service electric channel guide:

Use the Pause, Fast Forward, Rewind, Instant Replay, or Play buttons on your remote to control live TV as it airs.
Press LIVE TV to jump back to the current live broadcast.
To watch two programs simultaneously without missing anything, press the SWAP key on your remote to switch between two channels. This feature preserves automatic Live TV recordings on both channels (requires a dual-tuner DVR).

Create Your Video Library – Recording Options

The service electric channel guide offers multiple ways to record your favorite programs and build your personal video library:

One-Touch Recording: While watching a program, simply press the Record button on your remote to start recording instantly.
Schedule Recordings from Listings: From the Listings By Time grid, you can also press Record to schedule recordings for both currently airing programs and shows airing in the future.
A red dot indicator will appear in the grid to visually confirm that a recording is scheduled.

Search and Record – Find and Save with Ease

Expand your recording options with advanced search capabilities within the service electric channel guide:

Looking for cooking shows or want to record all movies starring a particular actor? i-Guide’s expanded Search options allow you to search by Title, Keyword, or Actor/Director.

Keyword Search – Discover Programs by Topic

Use keyword searches to find programs based on topics of interest within the service electric channel guide:

Search results will display a list of programs airing on TV within the next two weeks that match your search criteria.
For example, searching for the Keyword ‘dogs’ will return programs that include the word ‘dogs’ in their title or program description.

Actor/Director Search – Find Shows Featuring Your Favorites

Pinpoint programs featuring specific actors or directors using the service electric channel guide:

Choose Search by Actor/Director and use the virtual keyboard to enter the name of your favorite celebrity.
Highlight your choice from the list and press OK/Select to view a list of shows they are featured in.

Series Recording – Never Miss an Episode

Set up series recordings to automatically capture every episode of your favorite shows with the service electric channel guide:

From the Program Info screen, press the Record icon and follow the on-screen prompts to set up a series recording.
Customize series recording options, including specifying the type of episodes to record (e.g., first runs only), how long to keep recordings, and more.
Access Series Recordings from the DVR Menu to manage and modify your existing series recording settings.

View My Recordings – Access Your Video Library

Easily access and manage your recorded programs through the service electric channel guide:

Once you’ve built your video library, access a list of all your programs in My Recordings from the DVR Menu.
Select DVR from the Quick Menu to go directly to My Recordings.
Use the left/right arrow keys on your remote to sort your recordings by date, channel, or title.
Highlight the program you want to watch and press OK/Select to view Program Info. Then, press OK/Select again to begin playback.
Series recordings are organized into DVR Folders for easy navigation. Highlight a folder and press OK/Select to open it and view a list of individual episodes.

DVR Folders – Organize Your Recordings

DVR Folders automatically organize your recordings for easy browsing within the service electric channel guide:

DVR Folders group multiple recordings of the same title together, automatically created when you record multiple episodes of a TV series or have set up Auto-Recordings.
Simply highlight a folder and press OK/Select to open it and scroll through the episodes you want to watch. Press OK/Select again to begin playback of a selected episode.

DVR Cleanup – Manage Storage Space

Easily delete multiple recordings at once to manage your DVR storage using the service electric channel guide:

From the DVR Menu, select DVR Cleanup to access the multi-delete feature.
Simply check the box next to the shows you wish to erase and select ‘Delete’ to remove them and free up space.

DVR History – Track Recording Activity

Keep track of your DVR activity and troubleshoot any missed recordings within the service electric channel guide:

Ever wondered why a show didn’t record as expected? DVR History provides a list of programs that were deleted or failed to record, along with the reason why.
Select DVR History from the DVR Menu to review this helpful log.

On Demand – Your Entertainment Library at Your Fingertips

Explore a vast selection of content available whenever you want it through the On Demand menu, accessible through your service electric channel guide.

On Demand Menu – Explore Movies, TV Shows, and More

Access the On Demand Menu to start browsing a wide range of entertainment options within the service electric channel guide:

Access the On Demand Menu from either the Quick Menu or Main Menu.
Use your remote to navigate through categories like New Releases, TV Shows, Premium Channels, and more to find something great to watch.

My Rentals – Access Your Purchased Content

Quickly find and watch your On Demand purchases through the service electric channel guide:

Visit My Rentals to view a list of your On Demand purchases that are currently available for viewing.