Experiencing issues with your TV guide in Jacksonville, Florida? Specifically, are you a Tablo user noticing incorrect channel information? One user in Jacksonville, FL (zip code 32216) reported a persistent problem with channel data after a channel scan, highlighting discrepancies between the scanned channels and the guide information.
The user, reporting the issue back in September, initially found that a channel scan in Jacksonville, FL, zip code 32216, identified channels 9-1 NBC, 9-2 CHARGE, 9-3 COMET, and 9-4 ANTENNA. However, the actual channel names and guide data were inaccurate. The correct listings should be:
- 9-1 – NTD
- 9-2 – Story
- 9-3 – Classic Rerun TV
- 9-4 – RNTV (Right Now TV)
The FCC callsign for these channels is believed to be WJKF-CD. Despite reporting this issue to Tablo Support and them remotely accessing the device, a solution remains elusive. Tablo support indicated that they escalated the problem to their development team, but there is currently no estimated time for a fix.
Troubleshooting steps were provided by Tablo support, suggesting a process to refresh the channel lineup. This involved:
- Navigating to ‘Edit Channel Lineup’ in the Tablo app Settings menu.
- Removing the checkmark from the problematic channels.
- Crucially, pressing the ‘Add to Guide’ button to remove old channel data.
- Performing another channel scan after the guide update.
- Re-selecting the channels to add them back to the guide.
However, the user reported that this procedure was ineffective. It appears that deselecting channels and clicking “add to guide” does not effectively delete the old channel data. Although a rescan temporarily displays the correct channel names, the channel guide ultimately reverts to the incorrect names after updating.
This ongoing issue raises the question: Is this an isolated incident, or are other Tablo users in Jacksonville experiencing similar TV guide problems? If you are in the Jacksonville area and using Tablo, your experience with channel 9 and its sub-channels could provide valuable insight and potentially help identify a broader issue with TV guide data in the Jacksonville region.
